Towels go hard usually because people use too much fabric conditioner.
What happens is that over time the surplus never gets rinsed properly, and starts to build up…which ends up making the dried towels stiff – ironic, isn’t it?
The best thing to do is to stop the machine before the final rinse and add a cup of clear vinegar to the drum. No, you won’t have the lingering waft of eau de fish and chips!
Trade secret: a vinegar rinse is what keeps hotel towels soft.
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